Full Name
Alison Hernandez
Job Title
COO, Director, Operations Excellence
Company
Staff Shop Inc.
Speaker Bio
As the COO and Director of Operations Excellence for Staff Shop Inc., Alison Hernández brings her expertise in operations and people management in the hospitality and retail industry to streamline and elevate the client and candidate experience. Having spent the last 15 years in the hospitality and retail environments, she has a unique perspective when it comes to delivering operational excellence from a relentlessly customer-service based standpoint. Her keen eye for process optimize and strategic planning ensures that her teams provide consistently best-in-class efficiency, effectiveness and communication to their partners, clients and employees.

Since attending school on both sides of the Canada/US border and jumping into a career journey of varying coaching and managerial roles, Alison has achieved a strong business reputation, developing and implementing creative and practical strategies for improving processes for the betterment of business for all involved. She repeatedly delights her clients and associates alike with her ability to identify areas of opportunity in all aspects of business operations and activate changes that result in higher levels of satisfaction for all parties.

In all her endeavors, Alison values the importance of approaching problem solving through the lens of humanity, earning the trust of those around her by ensuring that every decision, no matter how small, accounts for the personal, professional and fiscal needs of her cohorts. Alison has been a trusted coach and mentor to others in hospitality and retail management, and looks forward to continuing to inspire others through her passion for the career development of others in her role at Staff Shop.
Alison Hernandez